Frequently Asked Questions
Find answers to common questions about our products, ordering, and support.
Orders & Shipping
How long does shipping take?
Standard US shipping takes 5-10 business days. Express shipping is 2-5 business days. International shipping varies by destination, typically 10-21 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can use this to track your package.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for large orders.
Products
Are these genuine Unitree products?
Yes, we are an authorized distributor of Unitree Robotics. All products are genuine with full manufacturer warranty.
What's the difference between Go2 models?
Go2 comes in Air, Pro, and Edu versions. Air is for consumers, Pro has enhanced features for enthusiasts, and Edu is designed for research with full SDK access.
Do robots come with software/SDK?
Consumer models come with the Unitree app. Edu and Pro versions include SDK access. Check individual product pages for specific software inclusions.
What's included in the box?
Each robot includes the robot unit, charger, battery, controller (where applicable), and documentation. Specific contents vary by model.
Technical Support
How do I get technical support?
Contact our support team at support@unibots.store. For SDK questions, refer to Unitree's official documentation and GitHub repositories.
Do you offer training or setup assistance?
We provide basic setup guidance. For advanced training or custom development, contact us for consultation services.
What if my robot has a problem?
Contact our support team first. We'll help troubleshoot and arrange repairs or replacements under warranty if needed.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for unopened items in original packaging. Contact us to initiate a return.
How long is the warranty?
Standard warranty is 12 months for robots and 6 months for accessories, covering manufacturing defects.
Is accidental damage covered?
No, warranty covers manufacturing defects only. Accidental damage, misuse, or unauthorized modifications are not covered.